FAQ
What countries do you ship to?
We currently ship to Kenya and select international destinations. Shipping availability and rates are calculated at checkout.
How long does delivery take?
Domestic orders typically arrive within 3–7 business days. International orders may take 7–21 business days depending on your location.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status.
What is your return and refund policy?
We accept returns within a set period of receiving your order. Please review our Return and Refund Policy for full details.
What payment methods do you accept?
We accept major credit and debit cards, as well as other payment options available at checkout.
How do I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
Is my personal information secure?
Yes. We take your privacy seriously. Please read our Privacy Policy to learn how we handle your data.
How can I contact you?
You can reach us through our contact page or by emailing us directly. We aim to respond within 1–2 business days.